The client is based at Singapore and manages local parcel delivery services. Client wanted to upgrade the parcel delivery system and customer satisfaction by delivering parcels within time.
Client had bikers who used to deliver parcel from their pick-up site to delivery site within one hour. When any request used to arrive, closest biker was instructed to proceed directly to the pick-up site and then directly go to the delivery without stopping for other deliveries. This delivery was supposed to done within one hour. Client had problem that he was not able to get the status of the parcel and availability of the bikers. Customers were also not satisfied because they were not getting the status of the parcel in-between. Inspite of delivering parcels within declared time client and its customer were not satisfied.
Client wanted solution that can get the status of the parcel at any point of time and biker can update their status exactly at delivery time.